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Privacy Policy

Sync Building Projects β€” syncbuilding.com.au

Last updated:[INSERT DATE β€” e.g. 1 April 2025] Β Β·Β  This policy applies to syncbuilding.com.au and all services offered by Sync Building Projects.

Contents

Who We Are
Information We Collect
How We Use Your Information
Cookies & Tracking Technologies
Google Ads & Advertising
Third-Party Sharing
Data Storage & Security
Your Rights
Children's Privacy
Changes to This Policy
Contact Us

1. Who We Are

Sync Building Projects ("we", "us", "our") is a residential building company based in Canberra, Australian Capital Territory. We operate the website at .

Business name:Sync Building Projects
ACT Builder Licence:[INSERT LICENCE NUMBER]
ABN:[INSERT ABN]
Phone:
Email:
Location:Canberra, ACT, Australia

We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information only when you voluntarily provide it to us β€” primarily through our website contact and enquiry forms. The types of information we may collect include:

Information you provide directly:

Full name
Phone number
Email address
Suburb or location
Project type and description
Budget range
Any additional information included in your message

Information collected automatically:

IP address and approximate geographic location (city/region level)
Browser type and version
Device type (desktop, tablet, mobile)
Pages visited on our website and time spent on each
Referring website or search engine
Search terms used to find our website
Interactions with our website (clicks, scrolls, form completions)

We do not collect sensitive information such as health data, financial account details, or government identifiers unless specifically required for a project we are engaged to carry out.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Responding to enquiries:To contact you about your project enquiry, answer questions, and arrange consultations.
Providing our services:To carry out building, renovation, and construction services you have engaged us for.
Improving our website:To understand how visitors use our website and improve its content, structure, and performance.
Advertising:To measure the effectiveness of our Google Ads and Facebook campaigns, and to serve relevant ads to people who have previously visited our website (remarketing).
Compliance:To meet our legal obligations as a licensed builder under ACT legislation.

We will not use your personal information for any purpose other than those listed above without your consent, unless required by law.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and to measure website performance. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use:

Essential cookies:Required for the website to function correctly (e.g. maintaining form session state).
Analytics cookies:Google Analytics 4 (GA4) β€” used to collect anonymised information about how visitors use our website (pages visited, session duration, referral source). This data is used to improve our website content and user experience.
Advertising cookies:Google Ads and Facebook Pixel β€” used to measure the effectiveness of our advertising campaigns and to serve relevant ads to previous visitors (remarketing).

Managing cookies:

You can control and/or delete cookies using your browser settings. Deleting cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit .

Google Analytics opt-out:

To opt out of Google Analytics tracking across all websites, you can install the .

5. Google Ads & Advertising

We use Google Ads to advertise our services on Google Search and the Google Display Network. When you visit our website, Google may serve you ads for our services on other websites you visit later (remarketing).

Google uses cookies (specifically the DoubleClick cookie) to serve these ads based on your prior visits to our website. You can opt out of Google's use of cookies for advertising purposes by visiting .

We also use Facebook Pixel on our website to measure conversions from Facebook advertising. The Facebook Pixel ID installed on this website is 1406973800522348. For information about Facebook's data practices, visit .

We use Google Tag Manager to manage our tracking tags. Google Tag Manager does not collect personal data itself β€” it is a tag management system only.

6. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service providers:We use third-party services to operate our website and business, including Google (Analytics, Ads, Tag Manager), Meta/Facebook (advertising), and our website hosting provider. These providers may have access to certain data as required to perform their services, and are bound by their own privacy policies.
Professional advisers:Accountants, lawyers, or consultants where required in the course of running our business.
Legal requirements:We may disclose your information where required by law, court order, or government authority.
Business transactions:In the event that Sync Building Projects is sold or merged with another business, your information may be transferred as part of that transaction. You would be notified of any such change.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our website is hosted on servers located in Australia or internationally by reputable cloud hosting providers. Data transmitted via our contact forms is encrypted using SSL/TLS.

We retain your contact and enquiry information for as long as necessary to respond to your enquiry and conduct our business. If you have engaged us for a project, we retain project-related records as required by ACT building legislation and standard business practice.

If you would like us to delete your personal information, please contact us at .

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Accessthe personal information we hold about you
Correctany personal information that is inaccurate, incomplete, or out of date
Request deletionof your personal information (subject to legal retention requirements)
Opt outof receiving marketing communications from us at any time
Complainabout our handling of your personal information

To exercise any of these rights, contact us at:

Email:
Phone:

If you are not satisfied with our response, you may lodge a complaint with the at oaic.gov.au.

9. Children's Privacy

Our website and services are directed at adults and homeowners. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we update this policy, we will revise the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Sync Building Projects
ACT Builder Licence No. [INSERT]
ABN: [INSERT]
Canberra, ACT, Australia

Phone: 0452 394 567
Email: [email protected]
Website: www.syncbuilding.com.au

We will respond to all privacy enquiries within 30 days.